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Frequently Asked Questions

Why should I hire Gaskins Cleaning Services instead of any other company or individual?
Gaskins Cleaning Services takes every possible precaution in hiring the most qualified trustworthy individuals available. A criminal history background check is performed on every potential employee. All of Gaskins Cleaning Services employees are bonded and insured. What this means is if they should have an accident while cleaning your home you are not responsible for their medical bills. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance.

What hours do you clean and can I pick the day I would like?
Our office hours are Monday-Sunday 8:30 a.m. to 5:30 p.m. We clean between the hours of 8:30 a.m. to 4:00 p.m. We do have some employees who will clean on evenings and weekends for special requests. We try our best to accommodate your preference in days. Because we do not set cleaning time limits, we will ask you if you prefer morning, afternoon or either for cleaning time.

Is Gaskins Cleaning Services a franchise?
No, Gaskins Cleaning Services is a local company owned and operated by members of your community. Because we are locally owned are prices are more affordable and we are able to be more flexible when meeting your specialized needs.

Who provides the cleaning products and equipment?
We provide all the products and supplies needed to clean your home. We pride ourselves in using environmentally safe cleaning supplies and updated equipment. Should you wish for us to use one of your products just let us know before hand. However, we are unable to accept responsibility for those products or their results.

Do I need to sign a contract?
No. You may cancel service at any time. Gaskins Cleaning Services also reserves the right to cancel your service at any time. We do have each of our customers sign our cleaning service agreement regarding specific information about our business and what will be included in the service that will be custom made for you.

What if something gets damaged during the cleaning process?
Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, the cleaning team will leave you a note or inform you if you are home. The office will also follow-up with a phone call to determine the best course of action to take. The most tragic form of damage is that of something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items. Gaskins Cleaning Services is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be; broken or improperly installed blinds, tiles, curtain rods, loose carpet etc. In the event of finding an item damaged after cleaning your home you have 48 hours to call Gaskins Cleaning Services and report this damage. After 48 hours this report will be voided and no replacement can be given for any damage done.

How do I pay for my cleaning?
Payment is due at time of cleaning. Keeping accounts receivable low enables us to keep your fee at an affordable price. We accept cash, check, MasterCard or Visa. If a check is returned as NSF then a $30.00 charge will be assessed.

Do I have to be home when the cleaning professionals come?
Most of our customers are not home when we arrive to clean. However, if you choose to be home while we clean that is not a problem for us.

How do you gain entrance into my home?
We will need access to your home during business hours (8:00 am to 4:30 pm) on the day you are scheduled. You can entrust a key to us, conceal a key, provide us with a garage opener code, or leave a door open. The most preferred method is a key. The key to your home is kept in a locked secure place at our office and the only time that key is brought out is the day of your cleaning. It is marked in such a way that it cannot be identified by anyone but our staff. Your name or address will never be placed on the key tag. Another option would be a garage code. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee of $50.00. Will we charge a fee for cancellations?If you need to skip or terminate your service, please call us before the cleaning team arrives at your home. If you fail to give reasonable notice, (we ask for 48 hours) or neglect to provide access to your home the day of your service, there is a fee of $50.00 to help pay the cost of labor and transportation. Gaskins Cleaning Services reserve the right to charge for each cancellation if the customer doesn't give us 48 hours notice when cancelling a cleaning appointment. The fee will be in the amount you already pay for each cleaning. With proper notice we could have had enough time to book someone else in your spot for that day because we are asked frequently if we can do a move out/move in cleaning or a one-time special occasion cleaning wanted at the last minute.

Will I have the same cleaning team every time?
We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or has a day off we make every effort to send one of the professionals from your team with a substitute. If we need to send a substitute team, a quality assurance check will also be performed on your home for that cleaning. A card will also be left to inform you of a substitute team in your home. We understand the concern of having the same individuals cleaning your home on a consistent basis, but rest assured all of our employees go through an extensive training program to ensure consistent cleaning techniques throughout our entire staff.

What if my scheduled cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday that is observed by our office, we will contact you approximately one month prior to reschedule your cleaning. The holidays observed by our office are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.

What if I have a pet?
Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will happy to clean around them.

Should I tip my cleaning team?
A tip is neither expected nor required. If you choose to leave a tip please leave it on the kitchen counter. A note or filling out the comment card letting them know how well they did will mean a lot. They just want to know the work they performed met or exceeded your expectations.

Can I hire one of your cleaning professionals directly?
No. A great deal of time and resources is put into hiring our staff. Our service agreement states that you agree not to hire any past or present Gaskins Cleaning Services employee, other than through our office for a period of not less than 2 years from the date that employee last worked for Gaskins Cleaning Services. In the event you feel you must hire this person in spite of the service agreement, our referral fee to you is $500.00 and is due in full immediately upon employment or use of the past/present employee, regardless if it is regular employment or on a contractual basis.

Do you offer gift certificates?
Yes we do! They make wonderful gifts. They have been used for birthdays, Mother’s Day, Christmas, and Valentines Day just to name a few. They are available in any denomination with a 1.5 hour minimum. We can send them to you or the recipient. Give the GIFT of time! The Gaskins Cleaning gift certificates are the best way to  treat someone to a vacation form house cleaning.

Do I need to do anything before you come to clean?
Before we come it would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter. This allows the cleaning people to clean more thoroughly. We will wash a small amount of dishes; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher. We also ask in the summer months if you could set your air conditioner at an appropriate temperature on hot days. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room you do not want cleaned and we will honor that request.

How do you monitor the quality of the cleaning?
Each cleaning team has a team supervisor assigned. The team supervisor is responsible for ensuring everything is done to your satisfaction. We also employ quality assurance managers that does periodic checks when the ladies are cleaning. We leave comment cards for you to fill out and send in to let your cleaning team know how they are doing and if you are not home to see the end result the day of the cleaning then expect a phone call the following day. We are in constant contact with you. Quality is our number one priority!

What if I’m not satisfied with the cleaning?
With our guarantee if for some reason something does not meet your approval please inform our office within 24 hours and we will make arrangements to have the problems corrected at no additional charge. Remember, We’re Pleased When You’re Pleased!